Ticket Deflection
Automate responses to common inquiries, freeing up your support agents for complex issues.
Why ChatGPT for ecommerce fails at enterprise scale
Generic AI is great for pilots but lacks the security and control needed for real ecommerce operations. Lyzr provides the essential enterprise-grade AI framework.
Secure support automation
Higher store conversions
Lower operational costs
AI That's Built For
Your Ecommerce Needs
Lyzr's AI platform deflects tickets, guides shoppers with accuracy, reduces returns, and improves product discovery using your own secure data.
Conversion Aid
Guide shoppers to the perfect product by answering questions about features, fit, and use.
Return Reduction
Clarify sizing, specifications, and store policies before purchase to set accurate expectations.
Catalog Intel
Answer queries accurately from your product data, specs, and inventory.
Better CX
Provide consistent, accurate answers 24/7 across all of your customer channels.
Ecommerce Team
Ecommerce Team
Deploy secure AI agents across your customer journey, from support and sales to merchandising and post-purchase operations.
Customer Support
Automate order status checks, policy queries, and ticket triage.
On-Site Shopping
Handle product Q&A, comparisons, bundles, and upsell opportunities.
Post-Purchase Ops
Manage returns, exchanges, delivery issues, and proactive notifications.
Stop drowning in high ticket volumes and thin margins. Lyzr delivers immediate AI relief and real ROI.
The Business Impact of
AI for Ecommerce
Faster Customer Resolutions
Instantly answer common questions, reducing response times and boosting FCR.
Higher Conversion Rates
Improve product discovery and guide shoppers, preventing cart abandonment.
Lower Operational Costs
Scale support without scaling headcount through high ticket deflection.
Consistent CX
Deliver on-brand answers 24/7 across all your channels and languages.
Lyzr's Platform For
Ecommerce AI
Connect your store, helpdesk, and CRM to our governed AI platform. Deploy with guardrails, analytics, and seamless human handoff.
Store Assistant
Enable on-site Q&A, product recommendations, and guided shopping.
Support Automation
Leverage auto-responses, intelligent triage, ticket summaries, and macros.
Data Grounding
Use your catalog, FAQs, and policies as the single source of truth.
Human Handoff
Escalate complex or sensitive conversations to live agents with full context.
Analytics & BI
Gain insights on top intents, conversation gaps, and deflection rates.
Lyzr vs. Other Tools
for Ecommerce
| Feature | Generic Chatbots | Copywriting AI | Lyzr |
|---|---|---|---|
| Catalog-grounded Q&A | Scripted flows | Not applicable | Real-time accuracy |
| Order Status Integration | No integration | No integration | Built-in connectors |
| Policy Enforcement | Rigid logic trees | Unsafe for rules | Governed and safe |
| Agent Handoff | Loses all context | No handoff feature | Full context transfer |
| Multilingual | Requires manual setup | Creative writing | Auto-detection & translation |
| Intent Analytics & Gaps | Basic reporting only | Not applicable | Deep insight dashboard |
| Product Recommendations | Static suggestions | Unreliable | Dynamic and personalized |
| WISMO Automation | No automation | No integration | Fully automated |
| Brand Tone Controls | Fixed generic script | Creative generation | Enforced brand voice |
| Platform Integrations | Limited APIs | None available | Native integrations |
Go Beyond ChatGPT for
Ecommerce
Ready Integrations
Connect easily to your store, helpdesk, and CRM systems.
Reliable Answers
Grounding, approvals, and strict guardrails reduce hallucinations.
Fast Deployment
Use pre-built playbooks and templates for ecommerce workflows.
Enterprise Control
Benefit from full governance with roles, audit logs, and data privacy.
Trusted by Leading
Ecommerce Brands
Global retailers and high-growth DTC brands trust Lyzr to power their AI customer experience, driving efficiency and higher conversion rates.
We were looking into ChatGPT for ecommerce support but worried about control. Lyzr gave us the power of LLMs with the safety we need. We've deflected 40% of our WISMO tickets on Zendesk and saw conversion lift during peak season, all while maintaining our brand voice.
Head of CX · DTC Apparel Retailer
Zero
Data exfiltration incidents
Launch Your Ecommerce AI in
Four Steps
Connect Data
Link your catalog, policies, order systems, and helpdesk.
Define Workflows
Set intents, safety guardrails, and agent escalation rules.
Launch Channel
Deploy to your website chat and connect to your support inbox.
Measure & Tune
Track deflection, CSAT, and conversion to optimize AI.
Your Questions About AI
for Ecommerce, Answered
What does ChatGPT for ecommerce do end-to-end?
An enterprise solution like Lyzr provides end-to-end capabilities beyond basic chat. It automates support on email and chat, assists shoppers on-site with product recommendations, and handles post-purchase inquiries like order tracking. It's a complete system for improving CX and operational efficiency.
How is ChatGPT for ecommerce different from a chatbot?
A traditional ecommerce chatbot follows rigid, pre-written scripts. An AI system for ecommerce uses LLMs to understand intent, providing nuanced answers grounded in your specific product catalog and policies, for a more natural and effective customer experience.
Is ChatGPT for ecommerce safe for policy questions?
Public tools are not safe for enforcing policies. An enterprise platform like Lyzr is designed for this. It uses your documents as a source of truth and includes guardrails to ensure responses on returns, pricing, or warranties are 100% accurate.
Can it integrate with Shopify?
Yes, enterprise AI platforms are built to integrate with major store platforms like Shopify, Magento, and others. This allows the AI to access real-time product, inventory, and order data to provide accurate information to your customers.
Does it work with helpdesks like Zendesk?
Absolutely. Integration with helpdesks like Zendesk or Gorgias is key. The AI can create, summarize, and tag tickets, and seamlessly hand off conversations with full context to a human agent, improving your AI customer support workflow.
How does it generate product recommendations?
It analyzes a shopper's query and intent against your live product catalog data. It can then recommend products based on attributes, keywords, and constraints like budget or size, acting as a smart merchandising assistant on your site.
Can it handle order tracking and WISMO tickets?
Yes, by integrating with your order management system, it can provide real-time updates on order and shipping status. This is a core function for order tracking automation, deflecting a high volume of repetitive WISMO (Where Is My Order) tickets.
What guardrails prevent off-brand responses?
Enterprise platforms use multiple layers of protection. This includes grounding answers only in your approved data, setting strict brand tone controls, defining topics the AI should refuse to discuss, and maintaining detailed audit logs for review.
How do we measure the ROI of this technology?
Key metrics include ticket deflection rate, reduction in agent response time, and CSAT scores. You can also measure its impact on conversion rate and AOV by tracking how many AI-assisted conversations lead to a purchase on your site.
What does implementation require from my team?
The process is designed to be fast. Your team will need to provide access to your data sources like your catalog, policies, and helpdesk history. From there, you'll define the key workflows you want to automate before a phased launch.
Got a use case in mind?
8 weeks from use case to
8 weeks from use case to
agents running in production.
Platform, people and FDEs, all in. Bring your environment. We’ll co-build and stay until it’s
live.